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FAQ

Can I trust the professionals at Pure & Simple Clean?

All our team members are interviewed by the owners, we believe in our team and their professionalism. We are fully licensed, insured, bonded, and covered by Work Safe BC.

 

Do I need to be home for my service?

Nope! Please contact us to discuss home entry.

 

Will I have the same Cleaner each visit?

Yes. Nevertheless, please understand that cleaners have personal lives and for unforeseeable reasons may occasionally be unavailable. In such a case, we will connect with you to reschedule, or send a different cleaner, whatever your preference.

 

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The safety of our Professionals and the results of your service are our number one priority! Therefore, there are certain things that we cannot offer/guarantee.

Following are services that we do not provide and or assess uniquely for each individual job:

  • We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

 

  • No lifting or moving of heavy items (refrigerator, stove, tables, etc.)

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  • Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.

 

  • Guarantee to remove excessive pet hair from upholstery.

 

 

  • Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.

 

  • Guarantee to remove strong odors including but not limited to mold, animal waste, and smoke.

 

  • Cleaning rodent/insect-infested and or considered dangerous to be in homes.

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  • Removing excess paint from surfaces.

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  • Post-construction cleaning. Please call us direct @ 778-677-4061 to discuss your needs.

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  • We do not provide carpet or upholstery cleaning of any kind.

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  • We will not aggressively attempt to remove any heavy marks/stains on walls, baseboards, or other painted surfaces. We will lightly and with a mild detergent attempt to remove these marks however not to the point of damaging your paint. Professional expertise will be exercised.

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